Agree on a “success scenario” that includes metrics. Gain their commitment to work collectively with the person being coached. Interview the stakeholders (i.e., boss, team). Marshall Goldsmith’s stakeholder-centered coaching approach always made the most sense to me. A Stakeholder-Centered ‘Success Scenario’ Pernille Hippe Brun, Momentuįorbes Coaches Council is an invitation-only community for leading business and career coaches. They can also be softer measures, such as the client’s self-reporting on performance at the initiation of the coaching relationship compared to their self-reports now. Metrics could be hard measures, such as Employee Net Promoter Score (eNPS) scores, engagement scores, customer reviews or sales numbers. Always agree on metrics and how you will measure the ROI before engaging with the client.
